We ship from Thailand using tracked international shipping. Delivery time and other shipping information is on our main menu https://smretro.com/shipping/

You can track your order on the date specified in the 2nd order update email you receive from us.
You can track at Thai Post Tracking
or 17track
If you are in the UK you can track at Royal Mail Tracking
US customers can use USPS Tracking
Whichever country you order from, you will be able to track on your country's native postal system once it arrives in your country.

We label each customs slip accordingly, so your package should not incur customs charges. In the unlikely event of any customs charges, the customer is therefore responsible. However we seldom encounter any issues.

We only accept payment via debit / credit cards.

Most of our shirts are British teams therefore most of our customers are British, so it makes sense to use this currency.

All products on our website are ready for dispatch. We only sell shirts that are physically in stock.

Please see our guide for help Sizing and Care
Retro shirts are a tighter fitting style.
If you are unsure of which size to buy, we advise to order one size larger than you would in modern day shirts.

We make full production runs of each design. Once a size is sold out we will have no more stock until the next run.
We do re-release all our designs periodically

Our manufacturing equipment only enables us to produce smaller Asian sizing. We understand that we are missing out on customers by not being able to provide larger sizes.
In order to make bigger sizes we need to upgrade our factory equipment and will so so when we can afford to.

It is the buyer's responsibility to check delivery timescales before ordering and to mitigate for potential delays.
We cannot be held responsible for late delivery of items bought as gifts.

We have a standard dispatch and shipping time which is applicable for all orders. Unfortunately we are unable to prioritize orders. The faster shipping option available is EMS, and quotes for this are around £40 GBP per package, which is not feasible.

It is difficult to provide a delivery date with international shipping. We provide all the guidance we can, however it is unreasonable to expect us to deliver by a specific date, when customs and shipping companies form part of the chain.
Please refer to both our Shipping Information and Terms & Conditions

We cannot do this sorry.

Unfortunately we do not offer this service.
However, there are sellers on a well known auction site that provide various styles of numbers and lettering you can apply at home. If you cannot see the item you need, these sellers can usually provide customized prints. You should be able to find what you require easily enough.

We dispatch all orders within 5 days. Delivery time will always be slower from Thailand than countries like China/Indonesia etc.
Thailand is very strict, it is the process in between dispatch and customs clearance that takes a lot of time. It is complicated – we have been doing this for over 10 years – and assure you we are providing the best service we can.

While this is not something we offer as standard, we are open to suggestions.
A custom order would require a minimum of 30-50 shirts, dependant on the design.

Please thoroughly read the order update emails we send. These include all of the information required to monitor the progress of orders.
There should be no reason to contact us for an update unless there is a notable delay in tracking not updating online on the date given in our 2nd order update email - in which case we would get in touch with you anyway. We monitor the progress of dispatched orders daily to ensure they are being received on time.

This does not mean your order has been delivered. Orders are automatically marked as “completed” by our system once tracking has been added. It simply means we have completed the processing of your order. Sorry for any confusion.

This is normal until the tracking updates. The tracking number is valid. You will not see a tracking status update until near to delivery time.
Should tracking not update on the date estimated in the 2nd order update email, do not worry. We follow all order statuses daily. There may be a few days delay but nothing significant.
We will contact you should there be a substantial delay on your order.

Occasionally there are issues with delays, especially with international shipping. We are susceptible to this like any other business. Delays can be for various reasons, for example. customs delays, busy time periods, damaged packaging or unreadable addresses.
We do our best to minimalize these issues and will keep in touch so you are reassured of delivery.

We are a small company so cannot mass produce like the big factories, therefore our costs are high.
Our emphasis is on quality over quantity. We take pride in the quality of our products and provide good customer service.
See our About Us page.
We manufacture our shirts in Bangkok. You will often find unscrupulous sellers masquerading as Thai sellers, or claiming their products are "AAA Thai Quality" when in fact they are from other Asian countries such as China, or Indonesia.
This is a testament to the excellent reputation of Thai sellers, and the superior quality of Thai-manufactured football shirts.

We average over 70 emails per day and the business is run by a small team of 3 people. One staff member speaks fluent English and deals with emails. He cannot always answer within a short time period due to other tasks and another job.
We do not have the resources to employ extra staff but we try our best. We are not being neglectful of our customers or our business.
Please be patient we will get back to you.

Marketing emails to website subscribers are designed to inform and engage a broad audience with promotional content, offers, and updates These are sent regularly.
In contrast, personal emails are individualized, and focus on direct communication.
Personal emails are dealt with separately by a different member of staff and we will reply as soon as we possibly can.

We do not ignore customers. We reply as quickly as possible, sometimes it takes a few days.
If you are unable to find our emails please check your junk/spam folder.
Email providers Hotmail and Yahoo are notorious for incorrectly filtering our emails.