Dear Customer,

We wish to provide a transparent update regarding recent delays affecting a small percentage of orders placed last year.

While the number of impacted orders is limited, we felt it was important to communicate openly with our wider customer base. We take our responsibilities seriously and believe that clarity and accountability are essential to maintaining trust.

We are a small, dedicated team. Unfortunately, the team member responsible for liaising with Thai Post account management and customs partners regarding delayed or problematic shipments has been hospitalised since November. As a result, a number of outstanding cases were unable to be escalated and resolved as promptly as we would expect. We are pleased to confirm that she is being discharged shortly, which will allow us to move forward decisively. Over the coming weeks, we will be actively clearing the backlog and resolving all affected orders.

As with many international shipments, occasional customs or licensing-related delays can occur. These issues are resolvable, but they require time and direct intervention, which has regrettably been limited during this period. We are now in a position to address these matters properly and restore normal service levels. We kindly ask for your patience as we complete this work.

Customers with outstanding issues will be contacted directly. At this stage, no further action is required from you. We will follow up directly as soon as we have a concrete update specific to your shipment. We are now in a position to respond fully and move matters forward.

We sincerely apologise for the inconvenience caused and thank you for your understanding and continued support. We remain fully committed to resolving all outstanding issues promptly and professionally.

Yours sincerely,
Admin

22/01/2026